Contact Us
Get in Touch
Order help, hotel partnerships, vendor onboarding, or a privacy request — we have a routed inbox for each. Pick the right channel below or send us a message using the form. Every message is acknowledged within 24 hours.
Or email the right channel directly
Routed inboxes get faster, more accurate replies than the catch-all form.
Order help, refunds, hotel-delivery issues
support@avendi.meUse this for anything tied to an order: late delivery, damaged item, refund, replacement, hotel coordination, or schedule changes mid-trip. Include your order ID. We acknowledge within 24 hours and resolve eligible disputes within 7 business days.
Hotel partnerships
partnerships@avendi.meFor hotel groups and concierge teams interested in offering Avendi Local to guests via QR codes, in-room tablets, pre-arrival emails, or front-desk integration.
Local makers and vendors
vendors@avendi.meFor artisans, workshops, and small brands that want to list on Avendi Local. We will walk you through the KYB process and city onboarding.
Privacy and data requests
privacy@avendi.meAccess, correction, deletion, or portability requests under Singapore PDPA, GDPR, or other applicable regimes. We respond within 30 days.
Anything else
info@avendi.meGeneral inquiries, press, partnerships that do not fit above. We will route you to the right person.
Registered office
Avendi Pte. Ltd.
68 Circular Road #02-01
Singapore (049422)
Looking for delivery SLAs and dispute timelines? See Trust & Guarantees. For order-specific FAQs, check our FAQ — most questions are answered there.